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Customer Background

The client is a global leader in high-performance battery solutions. They specialize in powering professional devices across industries for more than 5 decades. Their dedication to quality and reliability has established their batteries as a go-to choice for millions of professional end-users and OEMs across the globe.

With years of experience, they continue to innovate, ensuring their batteries can fulfil the changing needs of modern enterprises. From medical to industrial, their batteries power vital equipment.

Challenges

With battery-powered technology becoming increasingly sophisticated and central to operations, ensuring battery health, performance, and sustainability posed great challenges. The company experienced major operational challenges:

  • Battery failures & downtime: Inexplicable battery failures resulted in device breakdowns, hurting customer experience and business performance.
  • High maintenance costs: Maintenance and labor-intensive battery replacements were often more expensive than the cost of the batteries.
  • Wasted battery life: Many batteries were discarded with remaining power, contributing to unnecessary waste and sustainability concerns.
  • Error handling & failure detection: Devices generated different error codes, requiring a standardized approach to diagnosing and resolving failures.
  • Lack of real-time insights: Without a centralized monitoring system, tracking battery health and predicting failures was complex and inefficient.

Solution

Our team of developers coordinated with their team. They had thorough discussions to understand their challenges in detail. After in-depth analysis, our team developed the following solution using /IoTConnect™ - a robust IoT platform. The solution included:

  • Web portal & mobile app: A centralized platform for OEMs, distributors, and customers to track battery performance, paired with a mobile app for seamless device registration by installers.
  • Real-time monitoring: IoT-enabled insights into key parameters such as battery level, temperature, device connection status, liquid flow (for specific devices), and consumable levels.
  • Automated failure detection: /IoTConnect™ helps standardized error code interpretation to detect failures and streamline troubleshooting.
  • Predictive battery life analytics: Data-driven predictions on battery replacement to avoid premature disposal and downtime.
  • Multi-language support: A globally accessible platform enabling users to interact in their preferred language.
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  • Industry

    Manufacturing

  • Technologies / Platforms / Frameworks

    NET Core 8, Angular, Android – Kotlin, iOS – Swift, Azure and /IoTConnect™

  • Benefits

    • Reduced downtime & improved efficiency – Proactive monitoring minimized device failures, allowing for continuous operations.
    • Lower maintenance costs – Optimized battery usage reduced unnecessary replacements and labor costs.
    • Enhanced sustainability – Preventing premature disposal extended battery life, reducing waste.
    • Better customer experience – Consistent device performance contributed to increased customer satisfaction and trust.
    • Data-driven decision making – Real-time insights empowered stakeholders to make data-driven decisions about battery usage and replacement cycles.

  • Decade of Trust & Experience

    Projects

    1630+

    Projects

    Technocrats

    545+

    Technocrats

    Products

    26+

    Products and Solutions

    Customers

    1020+

    Customers