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Customer Background

Founded in 1973, TruGreen® is one of the leading lawn care companies, serving over 2.3 million residential and commercial customers across North America. With a strong commitment to customer satisfaction, TruGreen has built a reputation for delivering exceptional lawn maintenance services through science-backed expertise and innovative solutions.

Challenges

The client struggled with inconsistent field technician performance, leading to increased customer churn. The lack of real-time visibility into on-site activities made it difficult to assess and improve service quality.

Key challenges:

  • No system to track technician routes and service execution.
  • Inconsistent service quality affected customer retention.
  • Limited insights for targeted training and performance improvement.
  • Inefficient reporting made issue identification difficult.

Solution

To address these challenges, we conducted a detailed evaluation of TruGreen’s field service operations, including service speed, travel paths, and performance benchmarks. We developed an IoT-driven monitoring solution using /IoTConnect™ that integrates real-time data tracking and analytics.

  • Path tracking – Logs technician movement across properties, allowing managers to review service routes.
  • Speed monitoring – Detects deviations from predefined performance standards and triggers alerts.
  • Arrival & departure time logging – Captures timestamps to enhance accountability.
  • Time tracking – Measures time spent per service, comparing it against industry benchmarks.

Data visualization & reporting:

  • Power BI dashboard: Enables filtering and analysis based on speed, service time, and performance trends.
  • Device health monitoring: Reports GPS sensor failures, gyroscope status, battery health, and dropped devices.
  • IoT data processing insights: Tracks data collection, transmission, and analysis time.
  • Power Apps interface: Displays technician routes, service times, applied treatments, and comparisons to benchmarks.
dashboard

  • Industry

    Manufacturing

  • Technologies / Platforms / Frameworks

    .NET Core 6, Angular, Android – Kotlin, Power Apps, Power BI, /IoTConnect™, Azure SQL Server, Azure Service Bus, Azure Cosmos DB, Azure Virtual Machine, Azure Storage, Azure Monitor

  • Benefits

    • Improved service consistency: Standardized technician performance through real-time monitoring.
    • Enhanced accountability: Accurate tracking of on-site activities, reducing inefficiencies.
    • Optimized training programs: Data-driven insights enable targeted technician coaching.
    • Improved operational efficiency: Streamlined reporting and analytics support better decision making.
    • Superior customer experience: Increased transparency leads to higher customer satisfaction.

  • Decade of Trust & Experience

    Projects

    1630+

    Projects

    Technocrats

    545+

    Technocrats

    Products

    26+

    Products and Solutions

    Customers

    1020+

    Customers